Privacy Policy

HyperionVPN July 16, 2024

At HyperionVPN ("we," "us," or the "Company"), safeguarding our users' privacy is our top priority. This Privacy Policy explains our practices concerning the collection, use, disclosure, and protection of information specific to the HyperionVPN product suite.

Please note, this policy does not cover our website or other products. We periodically update this policy and encourage you to review it regularly. If any changes occur, we will notify you via email, in-app messaging, or notifications, provided you have opted in.

DATA WE DO NOT COLLECT

To ensure full transparency, we want to clarify the types of information we do not collect:

We do not track or record any information related to your VPN activities, such as the applications, services, or websites you access while using our service.

We do not store or collect your original or server IP addresses, nor do we record DNS queries made during service use.

DATA WE COLLECT

As a provider dedicated to internet privacy and security, we hold user privacy in high regard and strive for complete transparency. Trust is the foundation of our relationship with our users, and being transparent is crucial to building this trust. Here’s an overview of the information we collect, how it’s collected, and why:

Account Data: We automatically collect the registration date (e.g., 2018/09/01) when you create an account.

Subscription Data: We automatically collect subscription status (e.g., 2018/09/01 - 2018/10/01) when a purchase is made. This information is collected solely to enhance user support.

AGGREGATED DATA

Operating System Details: Each time the HyperionVPN app is launched, we collect the operating system version (e.g., iOS 11.3.1-10,000,000).

App Version Information: Details such as app version (e.g., Version 6.1_132_432908b) are gathered every time the app is opened.

Daily Active Users: Data on daily active users (e.g., 2018/09/01-19,000,000) is captured each time the app is used.

User Geodemographics: Information such as user location (e.g., US-100,000,000) is obtained from the App Store and Google Play Store.

This data helps us better understand our user base and informs product developments to enhance user experience and satisfaction.

VPN CONNECTION DATA

Server Location: The location of the VPN server (e.g., US-California server 1) is automatically recorded each time a VPN connection is established.

Connection Timestamp: The precise time of the VPN connection (e.g., Connected@15:30 2018/05/15) is noted.

Error Reports: Any errors encountered during the VPN connection (e.g., Error_Userdoesnotallowconfiguration) are automatically logged.

Network Type: Information about the network type (e.g., 4G) is collected by our analytics service provider.

This information is used exclusively for diagnosing issues and improving the VPN service. It is permanently deleted from our systems within 96 hours.

ADDITIONAL INFORMATION

Analytics Data: This includes app crash reports and in-app page engagement, gathered during interactions with HyperionVPN.

Advertising Data: Information such as the iOS ad identifier (IDFA) and Android ad master identifier is collected.

The data we collect is essential for evaluating the app’s performance and features, and for supporting the functionality of our free VPN service. We guarantee that no information gathered from users of HyperionVPN is shared with external advertisers.

For further details on our analytics service providers, please consult the privacy policy of the respective provider.

AppMetrica: https://metrica.yandex.com/about/info/privacy-policy

Facebook: https://business.facebook.com/ privacy/explanation

Appsflyer: https://www.appsflyer.com/ product/data-privacy/

OUR COMMITMENT TO PRIVACY PROTECTION

We are dedicated to safeguarding our users' privacy and have implemented several measures to ensure this:

Access Restrictions: Only relevant teams (e.g., support, accounting) have access to user data.

Data Deletion: VPN connection data is automatically erased from our systems 96 hours after collection.

Compliance with Regulations: We continuously monitor and adhere to privacy laws and regulations to enhance protection measures.

For any questions or privacy-related concerns, please reach out to us at support@hyperion-vpn.com. Our team will respond within 48 hours.

COOKIE POLICY

We use cookies on our website to enhance our services, which include:

Session Cookies: These cookies store your preferences and login details on our site.

Google Analytics: This tool helps us analyze page performance and the effectiveness of our advertising. For more information, please refer to the Google Analytics privacy policy.

GDPR COMPLIANCE

Under the General Data Protection Regulation (GDPR), individuals within its jurisdiction have specific rights regarding their personal data:

Data Access: Learn about the data HyperionVPN collects as outlined in this policy.

Data Copy: You can request a copy of your data; processing may take up to 30 days.

Data Correction: You have the right to request corrections to any inaccurate or incomplete information about you.

Data Deletion: You can ask us to delete your data, although some payment information may need to be retained for tax purposes.

Processing Halt: You can request that we stop processing your personal data.

Data Portability: You can request your data in a commonly used format, which may take up to 40 days to provide.

Objection: You have the right to object to the processing of your personal data and to be informed about any profiling or automated decision-making based on your data.

CHANGES AND UPDATES TO THIS PRIVACY POLICY

We recommend reviewing this page regularly to stay informed about any changes to this policy. We will update the policy on our service and indicate the date of the latest revision. Your continued use of our service after an updated policy is implemented signifies your understanding, acceptance, and agreement to the current version of this policy. If significant changes affect your rights or obligations, we will notify you in advance. This may include prominently displaying the updated policy on our service, contacting you via the provided details, or other appropriate methods.

CONTACT US

For any inquiries regarding this privacy policy, please contact us at support@hyperion-vpn.com.